To maximize the performance of your Shade Sail, it is important to maintain it well. Here are some pointers on how to properly care for your shade sail:

  1. Every couple of weeks check the fixings are tensioned correctly to avoid sagging and damage
  2. Remove your shade sail during the winter period, unless it has been specifically designed as a bespoke, year-round installation. We recommend seeking the assistance of another when removing your Shade Sails to prevent damage.
  3. Store your Shade Sail inside a bag in a cool, dry place. Bags are available to purchase in the Online Store.
  4. Avoid exposing your shade sail to petrol, oils, and other petroleum fractions.
  5. When reinstalling your shade sail, make sure it is properly tensioned

See our Installation page and documentation.


Dirt pollution, bird droppings, and fallen leaves will accumulate over time, so give your Shade Sail a thorough cleaning at least once a year. It may be cleaned at any time using a solution of mild detergent.

  1.  Apply the solution with a sponge or a soft brush.
  2. Let the solution stand on the fabric for 10 minutes and
  3. Rinse thoroughly with low pressure water. If required, scrub gently with a soft brush.


Kemp Sails offer a winter service for which will include a laundry service, and restitching, general tears or panel repairs etc.

Contact us to book your shade in.


WARNING: Our Shade Sails are not designed to withstand extreme weather conditions as these can damage your fixings or whatever these are anchored to causing untold damage. We recommend you remove your Shade Sail temporarily whenever adverse weather conditions are forecast.

WARNING: Keep away from fire/ open flames. The fabrics are not self extinguishing and can ignite/ or smoulder if hot embers land, so we advise that they are placed well away from barbeques, bonfires fire pits and the like.

DO NOT use a stiff brush, high pressure water or the washing machine to clean your Shade Sail. These will damage individual fibres of the fabric and dramatically shorten usable lifespan.

DO NOT use harsh chemicals, containing acids or alkalis, agricultural chemicals or pesticides, or substances that contain bleach, sulphur, metal salts, metal oxides. These chemicals can react unfavourably or destroy your shade sail’s UV stabilizers.
We have 2 downloadable measurement forms that will fully explain the process of measuring for a bespoke 2D Shade and for the 3D Hyperbolic shade.

We have 2 downloadable measurement forms that will fully explain the process of measuring for a 2D Shade as well as a hyperbolic one.